Frequently Asked Questions
Is my order information safe?
All information you provide to complete your transaction is encrypted using the highest standard of secure socket layer (SSL) AES-256 encryption. Your information is only used to process your order and is not stored in any way. We use TrustedSite to further ensure your shopping experience on Inspired by the Outdoors is secure and safe.
How is my information used?
Any information you provide (address, phone, email) will only be used to process and ship your order. We will never share or use your information for any other purpose. The only information we receive regarding your payment is the type of payment used (Visa, Mastercard, etc.…) the amount purchased, and whether or not the payment was approved or denied. Our payment processor (Shopify) stores your credit card information only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Why is a charge from Webco Enterprises showing on my bank statement?
Inspired by the Outdoors is owned and operated by Webco Enterprises LLC. When you make a purchase on Inspired by the Outdoors, Webco Enterprises will show up on your bank statement as the charging company.
When will my order ship?
This will depend on what products were purchased. Some of our products ship in a few days and other products are made to order, such as our metal decor and metal wall art product line. Production time for made to order items is 4 to 6 weeks. Please keep in mind that this doesn’t include weekends and holidays. The peak shopping season October – December may also extend shipping times. Please see shipping estimates on the bottom of each product page.
I only received part of my order. What is going on?
If you ordered multiple products, you may receive multiple shipments. For example, if you ordered a barnwood picture frame and a piece of metal wall art, you will receive your picture frame first and your metal art at a later date. Both products are made to order, however the barnwood frames usually ship within 7 days and our metal decor line has a 4 to 6-week production time. Please see shipping estimates on the bottom of each product page.
Can I track my order?
Yes, when your order ships you will receive a tracking number via email. If your order requires multiple shipments you will receive a tracking number for each shipment.
How do I cancel my order?
If you decide to cancel your order, please contact us. If your order has not shipped, we will provide you a full refund. If your order has shipped, you can return your purchased items by following our returns policy.
Will my order arrive by Christmas?
Some of our made to order items have production times of 4 to 6 weeks. We highly recommend placing Christmas orders towards the end of September to the beginning of November, to insure delivery before December 25. Please check shipping estimates on each product page.